Shipping Policy

Standard Postage Australia Wide $20.00 (GST inc)

Manual Equipment, Accessories and Batteries Shipping Information

**Any Bulky/Heavy and dangerous goods orders are subject to higher shipping costs, we will confirm prior to shipping your order with postage costs. Outer Perth Metro may incur additional freight charges.

Whilst Most of the products we advertise are held in stock, occasionally we have to order the item in. If you have placed an order for a product that is out of stock, we will send you an e-mail message notifying you of the out-of-stock item.

We will give you an estimated delivery date as well as the option of waiting for your items or receiving a full refund. We apologize in advance for any inconvenience this may cause. Delivery is only within Australia at this point in time and we use various couriers including Australia Post e-Parcel for all items.

We strive to use the most efficient and reliable courier for your particular area rather than a one size fits all solution. Delivery times vary depending on the shipping method selected and the delivery address. As a general guide delivery to major cities from Perth WA take around 2-5 Business days whilst time varies to remote areas which is beyond our control unfortunately.

Most Deliveries are made where a signature to verify the delivery can be obtained. We understand that at times this is not possible so alternately we can leave the package if you give us “Authority to Leave”, if this method is used Perth Mobility accepts no responsibility for missing packages.

The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours, or a PO Box address.

Usually if delivery cannot be made, Australia Post and couriers will leave a note to make another appointment or for you to pick up that item, but this cannot be taken for granted. If we cannot deliver the product because no one is home, delivery will be rescheduled, and you will be responsible for any additional delivery fees incurred.


Mobility Scooters, Power wheelchairs Shipping Information

Here at Perth Mobility our primary aim is to ensure that you can purchase the best equipment possible for your unique situation and needs. We also commit to providing the best delivery process possible to ensure your safety and an outstanding level of satisfaction. It is for this reason that we don’t offer the option to purchase this equipment online and have it automatically shipped to you.

We are happy to sell this equipment to you online but due to the nature of assistive technology such as mobility scooters and power wheelchairs we would like to go through a product matching and safety check with you first. We will also offer you the ability to try out the equipment in store to ensure that you are 100% happy with your choice of equipment.

Then you will be able to select if you would like to have the equipment sent out boxed for you to assemble yourself, or if you would like us to offer you a customized delivery service with the equipment delivered fully assembled, safety checked, fully charged and ready to use from day 1. With this service we will not only ensure that your equipment has had pre-delivery safety checks, but we will also go through the proper operation of your equipment with you.